Last updated: 5 January 2026
This Privacy Policy explains how Flashaid (“Flashaid”, “we”, “our”, or “us”) collects, uses, stores, and shares information when you use our website flashaid.in, our mobile applications, and our related services (together referred to as the “Platform”).
This policy applies only to Flashaid. It does not apply to third-party websites, apps, or services that may be linked from our Platform.
By using Flashaid, you agree to this Privacy Policy. If you do not agree, please do not use our Platform.
1. What Information We Collect
We collect only the information needed to run our services smoothly and securely.
a) Information You Share With Us
When you sign up or use Flashaid, we may collect:
Name
Mobile number
Email address
Date of birth (if required)
Address (if required)
b) Account & Verification Information
c) Payment & Banking Information
For collections and settlements, we may collect:
- EMI schedules
- Payment status and transaction history
Flashaid does not store card CVV or internet banking passwords.
d) Usage & Technical Information
We automatically collect limited technical data such as:
Device type and app version
IP address
App activity and logs
Date and time of access
This data helps us improve performance and security.
2. How We Use Your Information
We use your information to:
Create and manage your Flashaid account
Set up EMIs and fee or rent collections
Process payments through UPI, NACH, cards, or bank transfers using our payment partners
Send payment reminders, alerts, and confirmations
Complete identity verification and KYC
Provide customer support
Prevent fraud and misuse
Meet legal and regulatory requirements
We do not use your personal data for any purpose unrelated to Flashaid services.
3. Sharing of Information
We do not sell your personal information.
We may share limited data only in the following cases:
a) Banks & Payment Partners
Your information may be shared with:
Banks
UPI and NACH partners
NPCI-authorised payment service providers
This is required to process payments and mandates.
b) Institutes & Businesses
If you are paying an institute, college, coaching centre, or business using Flashaid, relevant payment status and details may be shared with them.
c) Verification & Compliance Partners
We may share data with:
KYC verification providers
Compliance and audit partners
d) Legal Requirements
We may disclose information if required by law, court orders, or government authorities.
4. Choice to Not Share Information
You may choose not to provide certain information.
However, this may limit your ability to:
Create an account
Set up EMIs
Complete payments
Use some Flashaid features
5. Communication From Flashaid
We may contact you via:
SMS
WhatsApp
Email
Phone calls
These communications are mainly for:
Payment reminders
Transaction alerts
Service updates
Customer support
You can opt out of non-essential messages where applicable.
6. User Activity & Analytics
We record how users interact with Flashaid, such as:
Pages viewed
Features used
App performance
This information is analysed in aggregate and does not personally identify you.
7. Cookies
Flashaid may use cookies on its website to:
Improve site functionality
Understand user behaviour
Enhance experience
You can disable cookies from your browser settings, but some features may not work properly.
8. Data Security
We use reasonable and industry-standard security practices such as:
Secure servers
Encryption
Limited access controls
While we take strong precautions, no internet system is fully secure. You agree that Flashaid is not responsible for unauthorised access beyond our reasonable control.
9. Data Retention
We retain your information only:
As long as required to provide services
As required by law or regulations
For audits, dispute resolution, or fraud prevention
After this, data is deleted or anonymised.
10. Right to Access, Update, or Delete Data
You may request to:
View your personal information
Correct incorrect details
Delete your account and data
Deletion requests may be subject to legal or regulatory requirements.
You can write to us at care@flashaid.in for such requests.
11. Feedback & Support
If you contact us for:
Feedback
Complaints
Questions