PRIVACY POLICY
Flashaid – Operated by Lifebox Technologies Private Limited
Last Updated: 04-March-2026
Flashaid (“Flashaid”, “we”, “our”, “us”) is a service operated by Lifebox Technologies Private Limited, having its registered office at:
Lifebox Technologies Private Limited
LBS Marg, Vikhroli,
Mumbai – 400079, Maharashtra, India.
Flashaid is committed to maintaining the highest standards of privacy, discretion, and protection of personal and medical information entrusted to us by our members.
This Privacy Policy explains how we collect, use, process, disclose, and safeguard information when you visit www.flashaid.in or use Flashaid services.
1. OUR PRIVACY COMMITMENT
Flashaid is designed for individuals and families who value discretion and confidentiality. We handle personal and medical information with the highest level of care and implement security safeguards aligned with industry standards and applicable laws in India.
We collect only the information necessary to provide healthcare concierge services, coordination support, and related assistance.
2. INFORMATION WE COLLECT
We may collect the following categories of information:
A. Personal Information
Full name
Phone number
Email address
Residential city or address
Family member information (if services are requested for dependents)
B. Medical Information
Where relevant to service delivery, we may collect or receive:
Medical history shared by the member
Symptoms or health concerns
Diagnostic reports and prescriptions
Hospital admission documents
Insurance and claims-related documentation
Discharge summaries and medical records
Medical information is treated with enhanced confidentiality and is accessed only by authorised personnel.
C. Service Interaction Data
We may maintain internal records related to:
Appointment coordination
Medical assistance requests
Care coordination notes
Claims and hospital support documentation
D. Technical Information
When you visit our website, certain technical data may automatically be collected:
IP address
Browser and device type
Pages visited on the website
Interaction timestamps
This information helps maintain website functionality and security.
3. PURPOSE OF DATA COLLECTION
Flashaid collects and processes personal data for the following purposes:
To provide healthcare concierge and coordination services
To facilitate medical consultations and second opinions
To coordinate hospital admissions, diagnostics, and care providers
To assist members with insurance and claims support
To communicate with members regarding service requests
To improve operational efficiency and service quality
To comply with legal and regulatory obligations
Flashaid does not sell or rent personal or medical data to third parties.
4. SHARING OF INFORMATION
Flashaid may share limited information strictly on a need-to-know basis with the following entities:
Healthcare Providers
Doctors, hospitals, laboratories, pharmacies, and emergency care providers where necessary for delivering medical support requested by the member.
Insurance Partners
IRDAI-regulated insurers or claims administrators where members opt into health insurance coverage or require claim assistance.
Service Providers
Third-party vendors assisting with technology infrastructure, communication tools, secure data hosting, or operational support.
Legal and Regulatory Authorities
Where disclosure is required under applicable law, regulatory requirements, or lawful government requests.
All such third parties are expected to maintain confidentiality and appropriate security standards.
5. DATA SECURITY
Flashaid implements multiple safeguards to protect sensitive personal and medical data, including:
Restricted role-based access to sensitive data
Secure digital storage systems
Encryption of data transmissions where applicable
Internal confidentiality protocols
Vendor security and confidentiality agreements
While we strive to maintain robust security controls, no digital system can guarantee absolute security. Members share information with Flashaid understanding this limitation.
6. DATA RETENTION
Flashaid retains personal and medical data only for as long as necessary for:
Providing services requested by the member
Meeting legal and regulatory obligations
Maintaining operational records
Resolving disputes or claims
After the retention period, information may be securely deleted or anonymised.
7. MEMBER RIGHTS
Members may request:
Access to their personal information
Correction of inaccurate or incomplete data
Deletion of data where permissible by law
Clarification regarding how their data is used
Requests may be submitted via email at:
suport@flashaid.in
Flashaid will review and respond to such requests within a reasonable timeframe.
8. COOKIES AND WEBSITE TECHNOLOGY
Flashaid may use cookies or similar technologies to improve website functionality and user experience. These technologies help understand user interactions with the website and ensure the platform operates efficiently.
Users may disable cookies via browser settings, although certain website functions may be affected.
9. THIRD-PARTY LINKS
Our website may contain links to external healthcare providers, hospitals, or partner organisations. Flashaid is not responsible for the privacy practices of such third-party websites.
Users are encouraged to review their respective privacy policies.
10. CHANGES TO THIS POLICY
Flashaid reserves the right to update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
Updated policies will be published on the website with a revised effective date.
TERMS & CONDITIONS
Flashaid – Operated by Lifebox Technologies Private Limited
These Terms govern the use of Flashaid services and website.
By accessing the website or requesting services, you agree to these Terms.
1. NATURE OF SERVICES
Flashaid provides healthcare concierge and coordination services which may include:
Medical triage assistance
Doctor consultation coordination
Hospital admission coordination
Diagnostic and test coordination
Insurance claim assistance
Healthcare guidance and support
Flashaid itself is not a hospital, clinic, or healthcare institution.
Medical services are delivered by independent licensed medical professionals or partner institutions.
2. NO MEDICAL ADVICE DISCLAIMER
Flashaid may facilitate access to healthcare professionals; however:
Medical diagnosis and treatment decisions are made solely by licensed medical practitioners.
Flashaid does not provide medical treatment directly.
Users should seek immediate emergency medical assistance through appropriate emergency services where necessary.
3. MEMBERSHIP AND ACCESS
Flashaid operates on a limited membership model.
Access to services may be granted through:
Invitations
Waitlist approval
Referral-based onboarding
Flashaid reserves the right to accept or decline membership requests at its discretion.
4. INSURANCE COVERAGE
Flashaid may facilitate access to health insurance through partnered IRDAI-regulated insurers under group schemes.
Insurance coverage is governed exclusively by the policy terms issued by the insurer.
Flashaid does not underwrite insurance and does not guarantee claim approval.
5. CLAIMS AND HOSPITAL SUPPORT
Flashaid may assist members with documentation and coordination during hospitalisation and claims submission.
Final decisions regarding claims, reimbursements, or coverage are made solely by the insurance provider or claims administrator.
6. LIMITATION OF LIABILITY
To the maximum extent permitted by law:
Flashaid and Lifebox Technologies Private Limited shall not be liable for:
Medical decisions made by independent healthcare providers
Outcomes of medical treatments
Delays caused by hospitals, insurers, laboratories, or external partners
Indirect, incidental, or consequential damages
7. USER RESPONSIBILITIES
Users agree to:
Provide accurate information when requesting services
Use services lawfully and respectfully
Ensure consent is obtained when sharing medical information of family members
Maintain confidentiality of access credentials if applicable
8. INTELLECTUAL PROPERTY
All website content, branding, and materials related to Flashaid are the intellectual property of Lifebox Technologies Private Limited.
Users may not reproduce, distribute, or modify website content without prior written permission.
9. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Mumbai, India
Mumbai, Maharashtra, India.
10. CONTACT INFORMATION
For questions regarding this Privacy Policy or Terms, please contact:
Lifebox Technologies Private Limited
c/0 91Springboard, LBS Marg, Vikhroli West
Mumbai – 400079, Maharashtra, India
Email: support@flashaid.in